Using Overpass doesn't require a fancy computer or expensive technology, but you will need a relatively stable internet connection.

If you're experiencing long loading times or having difficulty accessing certain pages, try these troubleshooting steps.

If you're having trouble loading a specific page of Overpass, you may just need to end your session and begin with a fresh login.

First, click this link: https://app.overpass.com/auth/logout, which ends all current sessions.
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After you've done so, please refresh your browser and log back into www.overpass.com.

If that doesn't help, the next step is to try clearing the data that your browser collects during normal use, namely temporary files and "cookies." Removing this unneeded data can help improve overall performance.

If you're using Google Chrome (our recommended browser) you can do this by simultaneously pressing Control-Shift-Delete (on a PC) or Command-Shift-Delete (on a Mac). When the new window opens, look for the Time Range option, and select All Time, then click the blue Clear Data button. After you've done that, close out the browser entirely, then try again.

If clearing browser data doesn't help, it's a good idea to restart your computer, just to reset your internal internet connection.

If the same issues persist after restarting your computer, you're likely experiencing an issue with your internet service. This can be caused by a number of factors -- the quality of your service provider, your equipment, local weather conditions, and more.

A good next step is to restart your internet modem and router. (Depending on your setup, you may have a single box that serves both of these functions, or two separate devices.) Either way, please power down the device(s), leave them off for 15 seconds, then restart them, let them reconnect, and attempt to use Overpass again.

Overpass generally works fine on a wireless connection, but not all Wi-Fi is equally strong. If you continue to experience slowness, try moving either your computer or your router so that they're physically closer together. Ideally, you don't want many interior walls between your computer and router; being in the same room is best.

Another option is to plug your computer directly into your router with an Ethernet cable, rather than using Wi-Fi. Hard-wired connections are generally faster and more stable than wireless.

If your internet connection seems strong but you're still having issues using the site, Overpass has a special program that can help identify the underlying problem.

To use our diagnostic tool, follow these easy steps:

Overpass does not require particularly fast internet, although you do need to have a generally consistent connection, to track your hours while you work.

Generally yes, but if you're having loading issues, you may find better results using a corded (Ethernet) connection.

During the current pay period, you can make corrections and minor adjustments to your hours by selecting the Timesheet link within your client's environment.
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If none of the above steps prove useful, we recommend contacting your local internet service provider to ask for additional support.