After creating an Overpass account, it's only natural to want to browse the marketplace right away. But since we have thousands of candidates, the first step is to create a job post, so we know what type of contractors you're interested in.
1. Create A Quality Job Post
Immediately after creating your Overpass account, you'll see a blue button labeled Create Job Post. Click here to get the ball rolling! (If you've previously created a job post, this option won't be on the home page; instead, just click Marketplace to create or edit job posts.)
A well-written job post is your first step to a successful Overpass experience. The information you share will help us find the most qualified candidates for your needs, and lets job applicants know what will be expected of them. In general, providing more details will yield better results.
We've designed this process to be user-friendly, but if you have any questions or confusion, please check out Creating The Perfect Job Post.
2. Review Your Candidates
Once your job post is live, you'll be able to start browsing candidates. Click View Profile on an individual contact card to learn more about each person's background and skills. You'll notice that we present contractors in four different categories, each on their own page:
Best Matches is where you'll find a preliminary pool of candidates based on the various factors you specified in your job post (such as budget, industry background, and language fluency.) If these suggested agents don’t seem quite right at first, don’t worry -- we have plenty of alternate options!
Handpicked contractors are directly chosen by our Account Executives team with your situation in mind. This page will initially be blank, but after our team learns more about your business and needs, we'll be able to provide tailored suggestions.
Applicants is where you'll see any agents who have applied directly to your job post, based on their personal interest. Their background may or may not align with what you envisioned, but they're eager for a chance to prove themself.
A fourth category, Saved, is just for you -- that's where you'll see all agent profiles that you've "starred," so you can quickly refer back to them later.
3: Interview Candidates
Once you've identified some contractors that might fit your needs, it's time for the interview stage. There's no cost to conducting interviews, and you're welcome to speak with as many folks as you'd like before making a decision. We do ask that you only click the Interview button for people you fully intend to speak with; it's disheartening for candidates to receive notice of your interest, but not get the chance to actually interview.
When you click Interview on a contractor's profile, that person will be told to expect a call within 48 hours. We'll also generate a one-time telephone number and PIN code that you'll use to contact the candidate. If you call and they're not available to speak at that time, you'll receive an automated message and be asked to call back later.
Occasionally it may be tricky to connect with the candidate, particularly if they live in a different time zone. Please use our live chat feature or speak with your Account Executive if you need assistance communicating with the contractor.
The interview itself is a great time to discuss your expectations and goals for this role, and ask your candidates about their past experience doing similar work. It's also important to make sure that person is fully available during the days and times you need them to work. (Remember to account for time zones if they live in a different country.)
4. Hire Your Team!
After you’ve interviewed candidates, navigate back to the Marketplace, find the correct profile(s) and click Send Offer. Please ensure that the hourly rate and weekly schedule you're offering are accurate. You can always decide to change the terms later on, but the contractor's decision will be based on this initial offer.
Once an offer has been officially accepted, you'll be charged our monthly seat fee. The seat fee is typically $240 per contractor per month, but your first month's fee is prorated based on how many days remain in that month. You are not responsible to compensate the contractor until after their first week of work. For a full breakdown of pricing, please see our Overpass Billing Explainer.
Once hired, that contractor will appear in the Workforce section of Overpass, and from there you can assign them to specific campaigns. In almost all circumstances, we recommend scheduling a "kick-off call" and at least one training session before your contractor begins working on their own. For more guidance on that process, please see Launching Your Campaign.