After creating an Overpass account, it's only natural to want to browse the marketplace right away. But since we have thousands of candidates, the first step is to create a job post, so we know what type of contractors you're interested in.
Create A Quality Job Post
Immediately after creating your Overpass account, you'll see a blue button labeled Create Job Post. Click here to get the ball rolling! (If you've previously created a job post, this option won't be on the home page; instead, just click Marketplace to create or edit job posts.)
A well-written job post is your first step to a successful Overpass experience. The information you share will help us find the most qualified candidates for your needs, and lets job applicants know what will be expected of them. In general, providing more details will yield better results.
We've designed this process to be user-friendly, but if you have any questions or confusion, let us know!
Review Your Candidates
Once your job post is live, you'll be able to start browsing candidates. Click View Profile on an individual contact card to learn more about each person's background and skills. You'll notice that we present contractors in four different categories, each on their own page:
Best Matches is where you'll find a preliminary pool of candidates based on the various factors you specified in your job post (such as budget, industry background, and language fluency.) If these suggested agents don’t seem quite right at first, don’t worry -- we have plenty of alternate options!
Handpicked contractors are directly chosen by our sales team with your situation in mind. This page will initially be blank, but after our team learns more about your business and needs, we'll be able to provide tailored suggestions.
Applicants is where you'll see any agents who have applied directly to your job post, based on their personal interest. Their background may or may not align with what you envisioned, but they're eager for a chance to prove themselves.
A fourth category, Saved, is just for you -- that's where you'll see all agent profiles that you've "starred," so you can quickly refer back to them later.
Once you've identified some contractors that might fit your needs, it's time for the interview stage. There's no cost to conducting interviews, and you're welcome to speak with as many folks as you'd like before making a decision. We do ask that you only click the Interview button for people you fully intend to speak with; it's disheartening for candidates to receive notice of your interest, but not get the chance to actually interview.
The first time you click Interview on a contractor's profile, you'll be asked to propose dates and times when you'll be available to speak with them. We allocate 30 minutes for each interview slot, and you must select, at minimum, a two-hour window (split into four 30-minute slots.) You are welcome to add as many additional days and times as you prefer. Especially if you are looking to interview several people, we recommend blocking off a few different times on multiple days, so that your potential hires have a better chance of also being available at those times.
As potential hires "claim" the individual interview slots you have proposed, you will occasionally be prompted to offer additional dates and times.
At this time, you'll also be able to choose whether you prefer to conduct interviews as a phone call or a video call.
If you prefer to conduct your interview over the phone, then we'll generate a one-time telephone number and PIN code that you'll use to contact the candidate. Whenever the agreed-upon time arrives, you'll just dial that specific number and enter the PIN to be connected directly to their cell phone. This number/PIN will be unique for each person you are interviewing.
If you'd rather interview your candidates through a video chat, then after the interview is confirmed, you'll receive a unique link from us, in an email. This link will allow you to join the video call at the confirmed date and time.
The interview itself is a great time to discuss your expectations and goals for this role, and ask your candidates about their past experience doing similar work. It's also important to make sure that person is fully available during the days and times you need them to work. (Remember to account for time zones if they live in a different country.)
Hire Your Team
After you’ve interviewed candidates, navigate back to the Marketplace, find the correct profile(s) and click Send Offer. Please ensure that the hourly rate and weekly schedule you're offering are accurate. You can always decide to change the terms later on, but the contractor's decision will be based on this initial offer.
Once an offer has been officially accepted, you'll be charged our monthly seat fee. Our seat fee is either $240 or $160 per contractor per month (depending on which Overpass plan you select), but your first month's fee is prorated based on how many days remain in that month. You will not pay any compensation to the contractor until after their first week of work.
For a full breakdown of pricing, please see our Overpass Billing Explainer.
Once hired, that contractor will appear in the Workforce section of Overpass, and from there you can assign them to specific campaigns. In almost all circumstances, we recommend scheduling a "kick-off call" and at least one training session before your contractor begins working on their own.
More questions about hiring Overpass agents? Let us know! Email email@example.com or contact us via live chat by using the "chat bubble" icon in the lower corner of the site.