You are given the option to assign this new agent to a specific campaign and determine their role from this screen as well. Each role gives your agents different levels of access to the platform such as:


Agents have limited access and are only able to make calls for the campaigns they've been assigned to and leave notes on those call outcomes.


Supervisors are able to monitor other agents; view their call outcomes and dispositions alongside the access given to agents.


Administrators are give all the permissions that the account holder has. They are able to call and monitor while also being able to add or edit contacts, add calling credit to campaigns and add or remove agents from campaigns


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