There is no upfront cost to join Overpass, browse our marketplace, and interview potential candidates.
Once you hire a contractor, there are two expenses to be aware of: a seat fee, billed monthly, and contractor compensation, billed weekly.
Monthly Seat Fee
Our seat fee is $240 per contractor, per month. This fee covers one agent's use of our proprietary software (dialer, CRM, and additional tools) along with unlimited inbound and outbound calls.
Your initial seat fee is charged when your contract offer is accepted, and is prorated based on how many days remain in the current month. Subsequently, you will be billed $240 for that seat on the first of every month. Seat fees are nonrefundable.
Seats are not locked to a specific person. Should you need to replace a contractor mid-month for any reason, there is no additional charge or penalty to hire a different person for the existing seat.
We also offer a discounted rate of $645/quarter for clients who commit to three months up front. The quarterly rate lowers your effective monthly cost to $215, and saves $300 over the course of a year.
Weekly Contractor Compensation
The Overpass billing period runs from Monday - Sunday. During the week, we encourage you to periodically check Overpass to ensure your team is working as expected. Should the contractor work fewer hours than the contract indicates, you are only invoiced for the literal time they were on the clock.
Every Tuesday, you receive an invoice detailing the hours worked during the previous billing cycle. Please review those weekly invoices and alert us to any issues or discrepancies within 24 hours. Assuming no alterations are necessary, we’ll charge your card on Wednesday evening, and process payment to your contractors on Thursday.
Weekly Pay Period Schedule:
Commissions or Bonuses
Some clients prefer to offer performance-based commissions or bonuses to motivate contractors. These cannot be tracked via our regular Status system, and must be reported to our Billing team manually. Please email firstname.lastname@example.org prior to Tuesday to report any additional payments your contractors are owed for the previous pay period.
Optional Services & Expenses
The monthly seat fee and contractor compensation are the only mandatory Overpass costs, but we also offer additional services which may be of interest, depending on your needs.
Targeted Lead Lists: If your business doesn’t have a pre-existing lead list, we source targeted contact lists for an additional fee. We offer packages of 500 leads ($105), 1500 leads ($255), or 4000 leads ($520), and can source lists of both busineses and consumers. Leads can be highly customized by a number of parameters and are fully compliant with the national Do Not Call registry. Speak to your Account Executive for more information about this option.
Additional Phone Numbers: We provide one free virtual phone number (DID) for each contractor you hire, which serves as both the Caller-ID number and also allows contractors to receive inbound calls. Should you require additional numbers for any reason, we charge $5 per month for each number.
Invited (In-House) User Seat Fee: Should you prefer to use Overpass with in-house employees (as opposed to hiring remote contractors from our marketplace), the typical $240/month seat fee is reduced to $120/month per employee. In this scenario, you pay these employees directly and Overpass does not act as payment facilitator.
Because Overpass confirms contractor compensation prior to charging your card, refunds are rarely necessary. The limited circumstances for which refunds are available include:
Unapproved Hours: If contractors work more hours in a given week than their contract stipulates, we generally assume those extra hours were approved. If that is not the case, and we have charged for unapproved time, we will refund the difference. As long as clients carefully review all invoices, this should rarely occur.
Unapproved “Off System Work”: While contractors are using the Overpass website to work, we can track their exact activity. However, we do offer an “Off System Work” status, which represents time spent doing any additional tasks that a contractor might be asked to perform during their shift (for example, market research, or writing a new sales script). Since this work can only be verified by the client, we will refund any compensation mistakenly paid for unapproved Off-System Work.
Please note that monthly seat fees are not refundable.
Cancelling Individual Contracts: You are able to end a Overpass contract at any time, although we do ask that you give your contractors as much notice as possible as a matter of respect. Once that contract is cancelled, the seat is open and may be filled with another contractor immediately.
Cancelling Monthly Seat Fee: Overpass clients are only responsible for the monthly seat fee when a contract is active. If there are no active contracts as of the 1st of the month, you will not be charged for that month. No action is required to end the monthly fee aside from ending all currently-open contracts.
Cancelling Your Entire Account: Since there is no cost for your Overpass account in general, we encourage you to leave it open in case you decide to use our services in the future. If you nevertheless wish to fully remove your profile, please contact email@example.com.
Taxes and Fees
Because we act as a payment facilitator, clients hiring through Overpass are not expected or requirement to provide any tax information or other HR documentation to contractors.
Overpass applies a 3% processing fee to all credit card payments.
Additional Help and Support
For any other billing or pricing concerns not covered here, feel free to reach out to us via our live-chat channel or email firstname.lastname@example.org.