This article is specifically meant to help contractors better understand how Overpass handles payment. If you are using Overpass as a client/employer, please see Clients' Guide to Status-Based Billing instead.
Overpass uses a status-based billed system. In simplest terms, this means that we track what actions you perform while logged into the site (your "status"), and invoice your client accordingly. When you're logged in, your current status appears in the upper right corner.
For the most part, these statuses update automatically, based on how the you're currently using the site. However, there are a few special options which you can utilize in specific circumstances. Learning these statuses will help you better understand your weekly compensation.
This status is shown when you're literally on an outbound or inbound call.
Before each call, you're able to review the details and call history of the person you're about to speak with. This period is called In Review, and is also billed at your standard hourly rate.
Immediately after you finish a cal, you'll enter the Wrap-Up screen, which allows you to select the call outcome, write notes, edit contact information, and possibly schedule a follow-up call.
"Ready" / "On-System Work"
When you log into Overpass, your default status shows as Ready. Throughout your shift, the status will automatically revert to Ready anytime you're working, but not in On Call, In Review, or Wrap-Up. For instance, you'll see Ready if you are updating contacts in the CRM, or listening to recordings of previous calls.
All time spent in any of the primary statuses (Ready, On Call, In Review, and Wrap-Up) is always paid time, and you will be compensated for those hours at the rate established on your contract.
Please note that all of the above statuses do require that you be actively working within the site. To avoid over-billing the client, you will be automatically logged out after 15 minutes of inactivity. The clock will resume once you log back in and resume work.
Overpass also includes statuses which you can manually change, to reflect specific circumstances. These hours may be paid or unpaid, depending on the terms of your contract. To use these secondary options, click the Status selector to display a drop-down, and choose the appropriate selection.
We always recommend that clients conduct an initial training session with you at the beginning of a campaign, so that you can learn about their product and sales process. Some clients will also schedule additional training sessions throughout the course of your contract.
Please select Training if you are working with your client outside of the platform (for instance, meeting with them on a Zoom call, watching educational videos, or reading training material. Training is always a paid status, and this selection ensures you won't be logged out, even while working elsewhere.
"Off System Work"
Some clients may ask you to perform additional tasks outside of the Overpass platform. This could include updating their company records, writing a new sales script, researching competition, or prospecting clients. If this type of work has been assigned to you, log into Overpass and select Off-System Work. Leave that tab open and then open another tab for any other programs/tasks. Just like Training, this keeps you logged in, even while you work elsewhere.
Use On Break to indicate a lunch break or pause in your work shift. On Break time is typically unpaid, unless your Overpass contract specifically mentions a paid break. If your client has offered a paid break, you will not be compensated for any On Break time beyond that specified amount.
Commissions or Bonuses
Some clients offer performance-based commissions or bonuses to motivate contractors. These are not tracked via our regular Status system, and the client must report them to our Billing team manually. If you believe you are owed a commission that has not been paid to you, please email your client about this issue and copy our team at firstname.lastname@example.org.
Corrections or Alterations
Our system is designed to be intuitive and accurate, but mistakes or misunderstandings can occasionally happen. If you have questions regarding your compensation, please reach out to email@example.com.