As you create your Overpass profile, you'll be asked to provide details about your past professional experience.

In addition to listing the companies you've worked for previously, we'll also ask you to select specific Job Positions that you've held in the past. This information helps us match your profile with potential clients who are interested in your skills and expertise, so it's important to be as accurate as possible.

We understand that in some cases, selecting the correct job position may be slightly confusing, as some of these terms are used interchangeably. If you're not quite sure what job position to select, please refer to the below definitions. Please choose the term that best matches the description of the work you actually performed, even if your official job title was something different.

Sales Rep. - Account Executive

This position describes people working in a "full sales" capacity. Account Executives handle every aspect of the sales cycle: initial outreach, qualifying, building relationships with prospective customers, and ultimately closing the sale.

Sales Development Rep. (SDR)

SDRs work from an existing list of warm or cold leads, to qualify those customers, build relationships, and set appointments. They are typically not closing sales, but are highly involved in the beginning and middle stages of the sales procedure.

Business Development Rep. (BDR)

BDRs also work from a pre-existing list to set appointments for a closer. They have less authority and access than SDRs, and while they may establish some relationship with the potential customers, are generally not focused on qualifying them.

Appointment Setter

This is a very similar role to BDR; Appointment Setters are also working from a pre-existing list to set appointments for a closer. This position involves little to no qualifying and appointment setters generally do not have any ongoing relationship with customers.

Customer Support Rep. (CSR)

This position describes a phone rep who is primarily concerned with receiving inbound calls rather than making outbound calls. They work with existing customers to answer questions and solve problems.


This is an HR-focused role, for callers who are matching potential candidates with clients interested in hiring them. This position generally does not involve selling, but industry knowledge and qualifying skills.

Outreach Rep.

Outreach reps are not performing sales work. Instead, they call contacts to conduct phone surveys or check in on existing customers.

Telemarketing Rep.

This role describes "volume" callers, who are primarily focused on delivering a sales pitch to as many potential customers as possible every day. Telemarketing reps are not focusing on qualifying or developing relationships with customers.


If you have previous experience in an outbound sales role that does not fit into any of the above descriptions, please select "Other," and then describe your position in more detail in the "Responsibilities" section.

More questions about choosing your job position, creating your Overpass profile, or anything else at all? Just email us at or use the live-chat channel to get in touch!

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