The Overpass marketplace contains thousands of contractors, but there's only one of you! When clients are looking to hire, an accurate, professional profile will help them determine if you're a good fit for their needs.
If you haven't done so yet, you'll need to create your Overpass account. If you're starting at our homepage, click Become an Agent in the upper right. You'll need to provide some basics to begin: your email address, phone number, full name, and country of residence.
TIP: Be sure you're enrolling with the form that says "To Get A Job." (If this says "Register My Company" instead, you are in the wrong place and should backtrack).
Creating Your Profile
Once you've registered, it's time to build your profile. Notice that on the right side of the page is a checklist of seven required elements. You may complete these steps in any order, but your profile will not be submitted until all seven are finished.
1. Confirm Your Email Address
Once you enroll, we send you an email to verify your address. Just log into your inbox, find that message, and click the blue Confirm Email button within the email. (Don't see it? Check your Spam and/or Junk folders.)
2. Add Your Work Experience
One of the most significant aspects of you Overpass profile is listing your work history. This lets potential employers know the industries and roles you're comfortable with.
Think of this section as a resume, but only for a certain type of work. Since Overpass is focused on outbound, phone sales campaigns, you should only list jobs and positions which are relevant to outbound sales. Examples of relevant jobs include:
- phone sales (all variations)
- lead generation
- in-person sales
Other positions in which you spent a majority of your day making outbound calls are generally relevant and should be added. On the other hand, jobs in which you mostly received calls, such as reception work or technical support, should not be included. You also don't need to include any retail or service work. Of course, all professional experience is valuable, but for these specialized positions our clients are focused only on the most relevant details.
When listing jobs, use the "Quota" section to quantify the amount of work you performed. These can be volume-based ("I was expected to make 250 calls per day") or performance-based ("I was expected to make 10 sales each week.") If your work didn't have formal quotas, use this space to estimate your performance, as best you can remember. For example, "I would make around 1000 calls every week, and usually set 3-5 appointments per day."
We also have an "Accomplishments" section, where you can brag a bit about your past successes. Maybe you won "Employee of the Week," or solicited more donations than anyone else on your fundraising team. It's okay to brag a little bit!
3. Add Desired Roles
What kind of position are you looking for? Are you a full-cycle sales rep, or an appointment-setting all-star? Let us know your preferences, so we can better match you with opportunities.
4. Add an Hourly Rate
Overpass rates generally range from $4/hour up to $30/hour, depending on your background and experience. During the review process, our Talent team will help ensure your rate is competitive relative to the marketplace as a whole, and you can adjust if necessary.
5. Record a Language Sample
Since the majority of your work will be done over the phone, potential employers want to hear what your voice sounds like! We recommend practicing the script a few times before recording yourself. Do your best to sound friendly, composed, and polite -- no one want to hire a robot! If you make a mistake, you can always re-record.
If you're multilingual, go ahead and record a voice sample for additional languages you're comfortable working in. The majority of Overpass work is done in English (and English is required), but some clients are looking for candidates fluent in other languages as well.
6. Set Your Weekly Availability
One of the biggest advantages to working through Overpass is flexibility. Use this section of your profile to let us know which days and hours you're willing to work, and when you're never available. Since different clients have variable schedules and needs, setting your availability to be fairly broad will give you a better chance of receiving job offers.
7. Add a PayPal Account
If you're hired by a client, you'll be paid weekly to your PayPal account. If you already use PayPal, just enter the email address you use for that account. If you don't have a PayPal account yet, sign up for a free personal account here.
We are aware that PayPal is not supported in all countries. In those cases, we do have an secondary option, TransferWise. If you will need to use TransferWise instead of PayPal, please reach out to firstname.lastname@example.org for additional instructions.
Review Session with a Talent Advocate
Once all seven elements of your profile have been completed, it will automatically be submitted to our Talent Advocate team. Overpass Talent Advocates (TAs) are the members of our team who approve contractor profiles and will help you learn the basics of the platform.
You'll receive a pop-up, prompting you to schedule a meeting with one of our TAs. Please select a time you'll be available, and then keep an eye out for an email confirmation. The meetings are held through Google Hangouts, so you may join by computer or you can call in with your phone.
During this review session, the TAs will ask a few more questions about your work background, and may suggest areas of your profile that can be improved or expanded. If the TA determines you're a good fit for Overpass, your profile will be approved and you can start applying for jobs!
Additional Guidelines and Best Practices
Proofread your work: Be sure to check that your profile is free of typos or misspellings. Correct grammar and capitalization conveys professionalism and attention to detail.
Add a photo: You may submit your profile without a photo if you prefer, but we will ask you to upload a picture prior to us sending your profile to clients. A cell-phone selfie is fine, just be sure to look generally professional and friendly. Don't forget to smile!
Include your LinkedIn profile: If you use LinkedIn, you may choose to include that link in your Overpass profile as well, to give clients a fuller picture of your background. This isn't a requirement, so if you don't use LinkedIn, that's okay too!