The Overpass marketplace contains thousands of contractors, but there's only one of you! When clients are looking to hire, an accurate, professional profile will help them determine if you're a good fit for their needs.
Table of Contents / Quick Links:
Building Your Profile
Add a Payment Method
Review Session & Onboarding Training
FAQs & Best Practices
First, you'll need to create your Overpass account. You can do this by navigating to www.overpass.com/agent, entering your email address, and clicking Start Working:
Please remember that to qualify for the Overpass marketplace, you must have at least two years of previous experience in outbound phone sales work. If you do not already have that experience, we will not be able to approve your application.
Building Your Profile
Now it's time to add more information to your Overpass profile. Take your time -- a clear, professional, and accurate profile page will greatly increase your chances of finding a client who's a good match.
You'll see a checklist of six required elements on the right side of your profile. Your account will be submitted to us for review once all six have been completed.
1. Confirm Your Email Address
Once you enroll, we send you an email to verify your address. Just log into your inbox, find that message, and click the blue Confirm Email button within the email. (Don't see it? Check your Spam and/or Junk folders.)
2. Add Your Work Experience
Your previous professional experience is one of the most important aspects of you Overpass profile. This helps potential clients better understand your skills and expertise, and helps our team know what industries and roles you're comfortable with.
Think of this section as a resume, but only for certain types of work. Since Overpass is focused on outbound phone sales work, you should only list relevant jobs and positions. Please include any jobs in which your main responsibility was:
direct phone sales
Any positions in which you spent a majority of your day making outbound sales calls are relevant and should be added. Past jobs in which you mostly received calls, such as reception work or technical support, should not be included. You should also not include any retail or service work.
Use the "Quotas" section to help clients understand the type of work you performed. Quotas can be based on call volume ("I made 250 calls per day") or based on sales performance ("I was expected to make 10 sales each week.")
If your work didn't have official quotas, just estimate your performance as best you can remember.
When you list a previous job, feel free to share any extra information about your past successes. Maybe you were named "Employee of the Month," won a sales contest, or solicited more donations than anyone else on your team. It's okay to brag a little bit!
3. Add Desired Roles
After you've listed your past experiences, let us know what types of sales positions you're interested in finding. Are you a full-cycle sales wizard, an appointment-setting specialist, a lockdown closer, or a collections expert? Let us know your preferences, so we can better match you with the right opportunities.
4. Add an Hourly Rate
As a freelancer, you may choose your own hourly rate to advertise to clients. Bear in mind that Overpass jobs typically pay anywhere from $4/hour up to $30/hour, depending on the skills and experience needed. During the review process, our Talent team will help ensure your rate is competitive relative to the marketplace as a whole, and you can always adjust your rate as necessary.
5. Record a Language Sample
Since you're being hired in part for your phone skills, potential clients want to hear what your voice sounds like! Click Add Language Sample, read through the sample script, then click the red microphone icon when you're ready to record.
We recommend practicing the script a few times before recording. Do your best to sound friendly, natural, and polite. If you make a mistake, you can try again.
If you're multilingual, go ahead and record a voice sample for additional languages you're comfortable working in.
6. Set Your Weekly Availability
One of the biggest advantages to working through Overpass is flexibility. Use this section of your profile to let us know which days and hours you're willing to work, and when you're never available. Since different clients have variable schedules and needs, setting your availability to be fairly broad will give you a better chance of receiving job offers.
Please note that the "Availability" section currently is unable to show overnight shifts; the "Starting Time" must be earlier in the day than the "Ending Time" for any given day. If you live in the Eastern hemisphere and are willing to work an overnight shift (in your local time zone), please just set your availability as 12:00 AM - 11:59 PM.
Add a Payout Method
If you're hired by a client, you'll be paid weekly. Overpass offers two methods for receiving compensation: PayPal and bank transfer.
In order to use PayPal, you must first have your own PayPal account. In this method, Overpass will send your weekly compensation to your PayPal account, and from there you may choose to transfer or withdraw those funds as you see fit.
If you prefer the bank transfer method, no additional online accounts are required. However, you will need to provide us with additional information about your local bank and bank account details.
To add or edit your payout method, just look for the Payout Settings button in the upper right corner of your profile.
Please remember that all payout methods will be subject to fees by either PayPal or your bank. Generally speaking, PayPal payments happen quicker but involve higher fees, while bank transfers are usually lower fees, but may take longer to arrive.
Review Session & Onboarding Training
After your profile has been submitted, there are three additional steps to be aware of: your Talent Advocate interview, the Contractor Assessment test, and onboarding training.
Talent Advocate Review
Once all required elements of your profile have been completed, it will automatically be submitted to our Talent Advocate team. Overpass Talent Advocates (TAs) are the members of our team who approve applicants and can help strengthen your profile.
Within a few days, you'll receive an email for a meeting invitation with a TA. The meetings are held through Google Hangouts, so you may join by computer or you can call in with your phone.
During this review session, the TAs will ask a few more questions about your work background, and may suggest areas of your profile that can be improved or expanded.
Contractor Assessment Test
Following your interview, you'll have two days to complete our online Contractor Assessment evaluation. This test takes about 15 minutes, and is designed to help our team better understand each agent's specific strengths and personality traits.
Once the Assessment has been completed, the final step to full approval is to participate in one of our free online training sessions. These sessions last 90 minutes, and are currently offered on two occasions every week: Tuesdays from 11:00 AM - 12:30 PM, and Thursdays from 2:00 PM - 3:30 PM (all times Eastern time zone).
This training session will teach you how to use the software effectively and ensure you are tracking your paid hours correctly.
Following your participating in onboarding training, you will be officially approved and can begin applying for jobs!
Frequently Asked Questions
How can I make my profile as strong as possible?
Use details and specifics when listing past jobs. "I used RingCentral to place 300 calls/week to sell home insurance to warm leads" is much stronger than simply "I sold insurance over the phone."
Be sure to check that your profile is free of typos or misspellings. Correct grammar and capitalization conveys professionalism and attention to detail.
Is a profile photo required?
You may submit your profile without a photo if you prefer, but we will ask you to upload a picture prior to us sending your profile to clients. A cell-phone selfie is fine, but be sure to look professional and friendly. The photo should be centered on your face, and don't forget to smile!
Can I upload my resume?
Your Overpass profile acts as an online resume, so you don’t need to attach a separate file. If you use LinkedIn, you do have the option of providing a link to your full LinkedIn profile for clients to view.
Is a LinkedIn profile required?
No, this isn't a requirement, just an option for users who wish to share that information with potential clients.
More questions about creating your Overpass profile? Let's talk!
Email firstname.lastname@example.org or message us through our live-chat channel.
Updated Feb. 2023